Returns
We are very grateful that you have trust in our products. Unfortunately, due to nature of our business, we are unable to accept returns. We’ll make all reasonable efforts to respond and resolve any issues to our customer’s satisfaction.
In the unlikely event that a parcel form us gets lost or damaged in transit (no proof of delivery), full order replacement will be shipped after 10 working days from the original payment date (UK ONLY) – this is the time required by the delivery services to recover lost the item before a complaint can be filed.
Guarantee
In business and in life, one of the things we value most is integrity. We share here products that we’ve found helpful and beneficial, but we cannot guarantee that they will bring you the same. We guarantee to provide genuine products, as seen and described on our website. The way we see it, working with plants is a process of building a relationship.
Dealing with customs
We cannot take responsibility for products that are kept by customs. If they send the products back to us, we will send a refund (not shipping costs – EU). It is your responsibility to know the laws in your country before ordering from our website.
Age
By law you need to be 18 years+ to enter our website or make orders.
Privacy
We don’t have any interest to use your information for anything else then to deliver your orders to you and to keep you informed if you are interested in that.
Questions
Please feel very welcome to ask any questions about our products or how to use them. We are here to help.
Feedback
We value your opinion and welcome your feedback. Please let us know what you think, how you think we could improve our service, products you are missing and anything else.
Disclaimer
THIS WEBSITE DOES NOT PROVIDE MEDICAL ADVICE. The information contained on this website (text, images and other material) is for informational purposes only. No material on this site is intended to be a substitute for professional medical advice, diagnosis, treatment or medication. Always seek the advice of qualified health care provider with any questions regarding a medical condition or treatment and before undertaking a new health care regimen. Never disregard or delay seeking professional medical advice because of something you read on this website.
GreenCraft Lab